Cannabis delivery is a challenge. In Ontario, cannabis delivery services have faced significant obstacles, including low profit margins, regulatory burdens and complex steps to processing orders. Many dispensaries suffer from strict payment requirements, unpredictable wait times, and most would prefer not to offer delivery at all.
However, one local retailer is focused on ensuring that cannabis delivery is a prominent part of their business. Addressing these issues, Due North Cannabis has introduced "Spark Delivery", a service designed to enhance the customer experience. Spark Delivery offers faster delivery times, scheduled delivery windows, and multiple ordering methods, including online, at the door, over the phone, and through Uber Eats. Notably, it allows for payment upon delivery via debit card, accommodating customers who may not use credit cards regularly. The service covers 90% of the city, ensuring broad accessibility. Same-day delivery is free for orders over $50, with a guaranteed two-hour delivery window allowing you to shop now and have it delivered at your convenience.
“We understand that cannabis like any other consumer packaged good is a product that when you desire it you want it as quickly and conveniently as possible. While other retailers appear to think about delivery as a nuisance, we see an opportunity to bring quality service to our customers.” says co-founder Robert Carroll.
Ontario first began temporarily allowing cannabis delivery and curbside pick-up in early 2020 due to COVID-19 restrictions. In early 2022, these measures were made permanent, providing a stable foundation for services like Spark Delivery to thrive.
Robert acknowledges the frustrations many peers face with delivery services, such as added costs and minimal sales increases. However, Due North has streamlined its offerings to provide the best service and selection in the city. Spark Delivery features extended ordering hours, allowing customers to place orders between 9 AM and 8 PM and receive their products within a two-hour window starting at 11:45 AM. For added convenience loyalty members can also order delivery through their app – Spark: Weed, Delivery, Rewards – where members receive bonus points for their online delivery orders and access to exclusive offers and discounts.
The success of Due North's delivery service is attributed to its technology investments, including partnerships with platforms like Uber Eats and third-party software for route optimization and real-time customer notifications. Enhancements such as at-door debit and credit card payments, along with scheduled order windows accompanied by text and email alerts, offer customers convenient, efficient and transparent service. Robert also states that additional investments into their product selection have given Spark Delivery customers access to the best online menu in the city, with small-batch craft products being a major highlight on the website for those customers seeking higher quality at an affordable price.
Reflecting on their approach, Robert states, "We've taken the hassle out of the equation by bringing quality service and products directly to the door of our consumers. We see an emerging convenience and demand-based economy where consumers want simple, fast, efficient delivery to their homes, and that's exactly what we offer."
Due North Cannabis has earned a reputation for compassionate service and extensive product knowledge, being voted number one in the city for the past three years on the Community Votes platform. With three convenient locations throughout Sault Ste. Marie, they are easily accessible to customers aged 19 and over, and they’re now taking convenience to the next level through Spark Delivery. Whether it's during a winter storm or after a long workday, Due North is proud to offer the best cannabis delivery options in the Soo. For an elevated experience, order through the Spark: Weed, Delivery Rewards app, where you can track your points, access member offers, and more. Or, give them a call at 705-998-1935 today!
About Due North Cannabis
Due North was founded by a local father and son team in 2020 with the goal of creating a brand built for the Soo, by the Soo. Their mission is to guide you on your journey with cannabis through kind compassionate service, education and providing access to the best selection in the city in-store and online.
Order Spark Delivery at www.duenorthcannabis.com or visit one of their three locations conveniently located in Churchill Plaza, Pine Plaza and 710 Second Line East.
