PUC customers responsible for bill payments during mail disruption

Negotiations between Canada Post and the Canadian Union of Postal Workers could mean a disruption in mail delivery as soon as Nov. 3. If this happens the Public Utility Commission reminds customers they are still responsible for paying bills on time.

Following is a news release from the PUC: 

Canada Post and the Canadian Union of Postal Workers are currently negotiating a new collective bargaining agreement. A strike or lockout could begin as early as Nov. 3, potentially disrupting postal services across the country.

In the event of a service disruption, both the delivery of PUC bills and payments sent by mail will be impacted. However, it is our customers’ responsibility to stay informed of their account balance and ensure timely payment, even if there are postal delays. Avoid Disruptions with E-Billing: To ensure customers receive their bills promptly, we encourage them to sign up for e-billing.

There are two easy ways to enroll: 1. MyPUC App: Download and link your bill to the app. Once linked, you will automatically be enrolled in e-billing. 2. Customer Connect Portal: Enroll directly through the portal by visiting our website.

Additional Payment Options:

• Pre-Authorized Payments: Automatically pay your bills on time.
• Equalized Payment Plan: Spread your payments evenly throughout the year.

Cheque Payments: For customers who prefer to pay by cheque, we offer a convenient drop-off box located at 500 Second Line East (cheque payments only). To avoid delays, late fees, or potential collection actions, we recommend against mailing payments during a postal disruption.

Plan Ahead: PUC encourages all customers to use the available digital and alternative payment methods instead of traditional mail during a service disruption. For more details about billing and payment options, visit www.ssmpuc.com.