The following resolution has been placed on the agenda for Monday's City Council meeting by Ward 1 councillors Steve Butland and Paul Christian.
The meeting will be livestreamed by SooToday starting at 4:30 p.m. Monday.
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Call centre training pilot program
Mover: Councillor S. Butland
Seconder: Councillor P. Christian
Whereas the City’s two main call centres (Agero and Sutherland) operate continuously without a full staff complement; and
Whereas both unemployment and social assistance number are at high levels,
Now therefore be it resolved that the city’s human resources department and other relevant staff co-ordinate a meeting with representatives from the following: EDC, DSSAB, Sault Community Career Centre, Adult Learning Centre, Agero, Sutherland, Sault College, Ministry of Advanced Education and Skills Development to discuss potential to initiate a pilot training program (4-6 weeks) for prospective employment candidates for the call centres.
Be it further resolved that a report be tabled for council's consideration as to costing, practicality, most appropriate program operator, funding sources and potential efficacy of the program.
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