Skip to content

Air Canada fined $97K after wheelchair user forced to drag himself off plane

Air Canada apologized to the man and acknowledged the airline violated disability regulations
20231221181220-6584c87724354eff9149ab0djpeg
Air Canada planes sit on the tarmac at Pearson International Airport in Toronto on Wednesday, April 28, 2021. The Canadian Transportation Agency says it's issued a penalty to Air Canada for violating the Accessible Transportation for Persons with Disabilities Regulations.THE CANADIAN PRESS/Nathan Denette

GATINEAU, Que. — The Canadian Transportation Agency says it's issued a $97,500 penalty to Air Canada for violating the Accessible Transportation for Persons with Disabilities Regulations.

The penalty of $97,500 is for several violations of the regulations.

The agency says that on August 30, Air Canada failed to assist a wheelchair user to disembark its plane.

The passenger, who has spastic cerebral palsy and can't move his legs, was forced to disembark on his own.

As well, the CTA says Air Canada failed to ensure that its personnel periodically checked in on the passenger while he was waiting in the terminal.

Air Canada acknowledged in November that it violated Canadian disability regulations, and apologized to a British Columbia man who was forced to drag himself off a flight in Las Vegas this summer.

The Canadian Press


What's next?


If you would like to apply to become a Verified reader Verified Commenter, please fill out this form.