The Algoma District School Board invites qualified applicants to apply for the position of Classroom Support Analyst.
Summary
Reporting to the Supervisor of Information Technology, the Classroom Support Analyst provides remote and onsite technical assistance related to entry-level hardware or software issues that students and staff are experiencing. This position is based in Sault Ste. Marie and provides support to schools in Chapleau, Hornepayne and Wawa.
Key Responsibilities
• Records, tracks, assesses and documents ADSB support tickets assigned through HelpDesk application or received by phone, including all courses of action taken during resolution attempts
• Assists with troubleshooting and resolving issues related to ADSB hardware and software
• Assists with advanced deployment tasks as assigned by Supervisor of Information Technology and Manager of Information Technology
• Provides back up and assistance to cross-department staff as required or directed
• Collaborates with team members within the Information Technology Department to help solve technology issues that arise
Qualifications
• Candidates will possess a post-secondary diploma in Computer Science, Information Systems or a related field
• Two years’ experience of Information Technology technical support
• Experience with networking, programming, hardware and software
• Candidates should possess excellent problem solving skills, strong communication and interpersonal skills, and have demonstrated analytical skills
This permanent position works 35 hours per week between the hours of 8:30 a.m. to 4:30 p.m., or as otherwise determined by the Board to meet operation needs. The position is based within Sault Ste. Marie, with regular travel required to schools in Wawa, Chapleau and Hornepayne.
Applications must be received by 4:00PM on Friday, March 21, 2025, and may be forward to:
Lui De Dominicis, Manager of Information Technology
[email protected]
and cc:
Nic Turco, Manager of Human Resources
[email protected]
Algoma District School Board
644 Albert Street East
Sault Ste. Marie, ON P6A 2K7
Only those applicants short-listed will be contacted.
A shortlisting of applicants for consideration will be completed employing the Algoma District School Board Hiring Policy. Should there be a need for interviews, only shortlisted candidates will be contacted. Accommodations through the recruitment and selection process are available upon request. The successful candidate, as a condition of employment, will be required to provide a current vulnerable sector check, which is acceptable to the Board.
The Algoma District School Board is committed to an equitable education system that upholds and reflects the principles of fair and inclusive education. Additional information about specific programs, and the Vision, Mission, Values and Priorities of the Algoma District School Board can be found at www.adsb.on.ca.
