Invest in sound customer service training. Ensure that your front line personnel (and management) maintain your company's reputation for service excellence.

Ontario SuperHost is an internationally recognized and certified one-day customer service training program that focuses on:
- Remembering people's names and tips to do so
- Making conversation and putting customers at ease
- Making positive first impressions
- Professional telephone techniques
- Providing exceptional customer service and what happens when you don't
- Handling customer complaints in a step-by-step manner
- General hospitality information and how to be a good community ambassador

Next session:
Thursday, June 4th
9am - 5pm
@ the SSM Public Library (East Street branch)

Cost: $99 plus GST. Registration fee includes a full day of training, participant manual, certificate and lapel pin.

Advance registration is required. 48 hours advance notice required for cancellations.

To register, contact the Sault Ste. Marie Chamber of Commerce at 949-7152 OR to open an easy, fax-back registration form from the Chamber's website, click on the link below (registration form in a pdf format)

http://www.ssmcoc.com/docs/2009%20Superhost%20fax%20registration%20-%20June%202009.pdf